Privacy Policy 

Effective Date: 21 January 2025

Welcome to offgrid.group. Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website.

1. Who We Are

Offgrid Group is a company that provides off-grid energy solutions and related services. This Privacy Policy applies to our website offgrid.group and all associated services.

2. Information We Collect

We may collect the following types of personal information:

  • Contact Information – name, email address, phone number
  • Usage Data – pages visited, time spent on site, browser type
  • Technical Data – IP address, device type, cookies
  • Inquiry Details – messages or questions submitted via contact forms

3. How We Collect Information

  • When you fill out a form
  • Through cookies and analytics tools
  • When you communicate with us via email, WhatsApp, or other channels

4. How We Use Your Information

We use your data to:

  • Respond to enquiries and provide support
  • Improve our website and services
  • Send relevant updates, if you’ve opted in
  • Monitor website traffic and user behaviour (via tools like Google Analytics)
  • Comply with legal or regulatory obligations

5. Legal Basis for Processing

We process your data based on:

  • Consent – when you opt in to marketing
  • Legitimate interest – to improve services or respond to enquiries
  • Legal obligations – where required by law (e.g. GDPR)

6. Sharing Your Information

We do not sell or rent your data. We may share it with:

  • Trusted service providers (e.g. web hosting, analytics)
  • Legal authorities, if required to comply with regulations

7. How We Protect Your Data

We take appropriate technical and organisational measures to protect your data, including:

  • Encrypted connections (SSL)
  • Limited access to personal data
  • Secure hosting environments

8. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Correct or update your data
  • Request deletion of your data
  • Withdraw consent at any time
  • Object to or restrict certain types of data processing

To exercise your rights, contact us at sam@offgrid.group

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for their content or privacy practices. Please review their privacy policies separately.

10. Children’s Privacy

We do not knowingly collect data from children under the age of 18. If you believe a child has provided us with personal data, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.

13. Contact Us

If you have questions or concerns about this policy or your personal data, please contact:

Offgrid Group
Email: sam@offgrid.group
Website: https://offgrid.group